Work Location: Commonwealth of Pennsylvania, DOR, 4th & Walnut Streets; Harrisburg, PA 17128
Account Manager: Ellen Sigl
Agency Interview Type: In Person Only
Short Description:
The Product Specialist is the expert for a technical development or execution environment product or set of products. Primary responsibility is to ensure availability and facilitate productive use of a product for Application Teams or end users.
Complete Description:
· PS 2- Years of Relevant Experience: 2 to 5 years
· Preferred Education: 4 year college degree or equivalent technical study
Role Description:
· All roles specified in PS 1 –
· Make sound recommendations on functional and technical improvements to the product.
· Analyze the functional and technical impact of product planning decisions.
· Develop appropriate functional and usability standards for products.
· Track and document expected volume and type of use of the product.
· Participate in product design reviews to verify that design meets quality standards and functional/technical requirements.
· Perform impact analyses on production fixes and enhancements to establish priorities.
· Provide basic product support and provide accurate and complete answers to detailed product questions in a timely manner.
· Provide effective on-site product support as needed.
· Accurately sets severity of identified defects.
· Provide input to training and / or documentation materials regarding latest technical and functional design changes.
· Document all work for future reference.
· Review the system test approach and conditions used as the basis for detailed test scenarios.
· Follow quality standards.
· Analytical and customer service skills.
· Communicate accurate and useful status updates.
· Ability to work in a team environment
· Complete assigned tasks.
· Strong communication skills; both written and spoken.
Plus the following:
· Actively contribute as an expert or actual designer.
· Coordinate product design reviews to verify that design meets quality standards and functional/technical requirements.
· Provide accurate estimates for design and programming efforts for system changes and enhancements.
· Coordinate enhancements to business and logical data models with data base administration to make the appropriate changes to the physical data model.
· Confirm that technical architecture will support all changes required by product enhancements.
· Effectively lead product tests and trials.
· Identify appropriate business examples to illustrate key concepts / features.
· Anticipate, identify, track and resolve issues and risks affecting own work and work of the Application Team. Develop contingency plans as necessary.
· Apply specific expertise to ensure that products meet defined customer objectives.
· Anticipate and resolve issues specific to the team.
· Determine time estimates and schedule for own work and resolve issues in a timely manner.
· Identify and track issues, risks and action items.
AGENCY ADDED DESCRIPTION:
· Work will involve Online Data Communications for Mainframe and Windows Platforms.
· This person will be required to perform the following:
· Maintain IMS PSB, ACB and FORMAT libraries. Including creating/generating new members in each library upon request from Application Developers.
· Monitor IMS transaction response times using IMS utilities. Monitor IMS online application regions. Understand IMS OLDS datasets (specifically ‘01’ records).
· Knowledge of IMS operator commands. (/DIS, /STO, /STA, /DBR etc)
· Assist Application Developers in debugging IMS online application errors.
· Monitor CICS transaction performance using Candle OMEGAMON product.
· Be familiar with JCL. Understand IMS region JCL and Procs’s.
· Determine necessary changes to PC printer(s) to enable them to print Mainframe applications output. Understand the differences between PCL, AFP and PS printing.
· Understanding of TSO/ISPF specifically SDSF as used to monitor online regions both IMS and CICS.
· Understand how to use FTP
· Execution of all responsibilities with little direct supervision of Team Lead.
· Ability to work in a team environment as well as independently.
· Communicate accurate and useful status updates.
· Strong communication skills; both written and spoken.
Please fill up the following skill set
Required / Desired Skills
Skill Required No of Year Candidate have
IMS/DC experience- PSB, ACB and Format Creation required 2 Year
CICS tech support experience required 1 Year
JCL experience required 2 Years
FTP to/from mainframe support required 2 Years
TSO/ISPF experience required2 Years
· HFS/UNIX services on the mainframe Desired1 Year
· IMS online appl. programming exp Cobol Desired1 year
Change Action experience Desired1 Year
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